Welcome to the Queen & York website (the “Website”). This Website is provided to assist customers in creating tailor-made journeys, carefully crafted to deliver a personalized adventure like no other. The terms “we”, “us”, “our”, and “Queen & York” refer to Queen and York Travel Inc., a Delaware limited company. The term “you”, “customer”, or “the traveler” refers to the customer visiting or using the Website and booking a reservation through our customer service agents.

1. Registration and Payment

A deposit of 30% is required at the time of booking. We accept payment via credit card, certified check, wire transfer or money order for your deposit. The balance is due 90 days prior to departure. If your reservation is made within 90 days of departure, the entire cost of the trip must be paid at the time of confirmation.

2. Cancellation

All cancellations of confirmed reservations are subject to a $350 per person administrative fee. Additionally, clients are subject to any cancellation fees assessed by the purveyors of services including hotels, rail or airlines used in the itinerary. Cancellations 90 days or more prior to departure will receive full refund minus the $350 per person administrative fee. 60-89 days will be subject to loss of deposit (30% trip price). 30-59 days will be subject to loss of 50% of program price. 29 days or less will be subject to 100% of program price.

3. Insurance

You must have travel insurance, whether from Queen & York or any other insurance provider, with a minimum medical, evacuation and repatriation coverage of USD$200,000 covering all applicable dates of travel with Queen & York and any third-party cruise operator, charter vessel or tour operators which comprise any part of your travel program (hereinafter, “Medical Emergency Travel Insurance Coverage”). You acknowledge and agree that the Medical Emergency Travel Insurance Coverage must cover personal injury and emergency medical expenses. You further represent and warrant to Queen & York that you shall obtain the required Medical Emergency Travel Insurance Coverage and that it is not the responsibility of Queen & York to verify the quality or existence of your Medical Emergency Travel Insurance Coverage.

We strongly recommend the purchase of trip cancellation insurance, which is available for coverage of expenses in conjunction with cancellation due to illness or accident. Baggage insurance is also recommended. In the event that you must cancel your participation in a travel program, trip cancellation insurance may be the only source of reimbursement. Queen & York is currently only authorized to sell travel insurance to US passport holders with a US residential address. In purchasing travel insurance from Queen & York, clients acknowledge that they are US passport holders with a US residential address and Queen & York disclaims any and all liability with respect to a client’s false or inaccurate representation relating to same. Find out more information on vacation insurance at www.queenandyork.com/faq.

4. Passports and Visas

Valid passports are required for travel to most destinations. Check with the appropriate consulate or embassy for the latest visa requirements.

5. Baggage

Weight restrictions may apply on internal flights. Baggage and personal effects are at owner’s risk throughout the travel program. Check with the airline for other baggage restrictions applicable to internal and international flights.

6. Changes

Prices are based on current rates of exchange, tariffs and taxes. Queen & York reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. Queen & York also reserves the right to withdraw a tour or any part of it to make such alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. Itineraries and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Queen & York control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.

7. Promotional Photography

Queen & York reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with Queen & York, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves to their travel program escort at the beginning of their program.

8. Claims and Refunds

Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our Limits on Responsibility on this page. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim, and they are not otherwise specifically addressed in these terms and conditions. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Queen & York will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while travelling should be made in writing within 30 days of the termination of the program.

9. Air Transportation

Queen & York will not accept any responsibility for mistakes or errors in airfare bookings made by independent third parties. The traveler’s confirmed web page will have detailed tour information, and it is up to the traveler to ensure the correct arrival and departure flight information from the tour start and end cities. The independent agent will arrange the best-priced airfare available in the class category you request at the time of your booking. Please note that certain airfares are subject to a service fee. Should you cancel or change your air reservation before or after your departure, cancellation penalties may apply.

Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.

10. Limits on Responsibility

Queen & York, its employees, officers, directors, successors, agents and assigns, does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Queen & York companies). All such persons and entities are independent contractors. As a result, Queen & York is not liable for any negligent or willful act of any such person or entity or of any third person.

Queen & York, acts solely as agents for the client with respect to all transportation, hotel and other tour arrangements. In that capacity, Queen & York exercises all reasonable care possible to ensure the traveler’s safety and satisfaction, but, Queen & York neither assumes nor bears any responsibility or liability for any injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any airplane, train, ship, automobile, motor coach, carriage, or other conveyance, or the actions of any third-party involved in carrying the traveler or in affecting these tours. Queen & York is not responsible for damages, additional expenses, or any other losses due to cancellation, delay or other changes in air or other services, sickness, weather, strike, war, civil disturbances, acts or threats of terrorism, travel warnings or bans, termination or suspension of war risks or other carrier insurance, quarantine, acts of God or other causes beyond its control. All such losses must be borne by the traveler, and tour rates provide for arrangements only for the time stated. Queen & York is not responsible for delays, changes or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event of cancellation, delay or rescheduling mandated by any of the aforesaid causes beyond Queen & York’ control, the passenger shall have the option of accepting in lieu of the original tour such rescheduled tour or other substituted tour(s) as may be offered, or else, receiving a refund of as much of such advance tour expenditures as Queen & York can recover on the traveler’s behalf from carriers, third-party tour vendors, etc., but, Queen & York shall not have any obligation or liability to the traveler beyond the foregoing. Queen & York reserves the right to make alterations to the tours itinerary and to substitute hotels, vehicles, ships, or activities if this is required. Queen & York reserves the right to cancel, delay, or reschedule any tour prior to departure, and, so long as this is not due to any of the aforesaid causes beyond our control, the passenger shall be entitled to a full refund of all monies paid to that point if he/she so desires, less any non-refundable deposits or uncollectible expenses incurred.

In addition and without limitation, Queen & York is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

Risks: There are certain inherent risks in adventure travel of the type involved here. These include, but are not limited to, hiking, walking safaris, climbing injuries and altitude sickness, and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. Passenger assumes all such risks with regard to these possibilities.

Travel Advisories/Warnings: It is the responsibility of The Traveler to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at www.travel.state.gov/ or by phone at 1-888-407- 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should The Traveler still choose to travel, notwhstanding any travel advisory or warning, The Traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

Arbitration Agreement: Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, or any information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in Delaware, US, in accordance with the rules of the Arbitration Association then existent.

Travelers Representations: The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. Queen & York reserves the right to decline to accept anyone on a trip. Queen & York reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.

11. Queen & York is not liable for any third party suppliers

Pursuant to providing you with your travel program, Queen & York makes arrangements with accommodation providers, activity providers, airlines, cruise lines, transfer operators, shore excursion operators, tour and local guides, villa owners and other independent parties (each, “Third Party Suppliers”) to provide you with some or all of the components of your tour program. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although Queen & York takes all reasonable care in selecting Third Party Suppliers, Queen & York is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for the acts or omissions of Third Party Suppliers. Any services provided by Third Party Suppliers are subject to (i) the terms and conditions imposed by these Third Party Suppliers, (ii) their liability, as limited by the tariffs and policies of each Third Party Supplier, and (iii) the conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of the services of Third Party Supplier(s) (collectively, the “Third Party Terms & Conditions”). The Third Party Terms & Conditions may limit or exclude liability of any Third Party Supplier. You acknowledge that Third Party Suppliers are expected to operate in compliance with (X) the applicable laws of the countries in which they operate and (Y) the applicable Third Party Terms & Conditions. Queen & York does not warrant that any Third Party Supplier is in compliance with the Third Party Terms & Conditions or the applicable laws of your country of residence or any other jurisdiction or the applicable to any Third Party Supplier. Queen & York is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any Third Party Supplier. Queen & York is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.

– MARCH 7, 2024